Policies

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SHIPPING


All packages are shipped via FedEx. We never charge a handling fee and our rates are much lower than FedEx's publicly listed rates.  Some oversized items - bumpers, windshields, tires, etc. - are subject to an oversize charge. In some cases, thesewe r mopar box increased charges will be more than the price of the parts.  If an order cannot be shipped by FedEx Air, they will be shipped via FedEx Ground.  We also have the ability to palletize large orders and ship FedEx LTL.  

Please note well, all packages are sent "No Signature Required."  If a package is not received because of theft, or any other reason, you must file the claim with FedEx.  We will only ship "Signature Required" if asked, in writing, by the customer, or if the subtotal of the order is $500 and above.
 
Also, shipping times are based on when the package is in our inventory.  The website does not represent stock on our shelves. For example, if you order a part and choose FedEx Overnight shipping and we do not have the part in stock, your order will be sent overnight once it arrives in our warehouse. Most parts, when not "In Stock," are available to us next-day.  We do not offer any refunds based on when your part ships. Rather, we take responsibility only when your purchase is sent using the wrong shipping option.


RETURNS


We accept returns of merchandise under the following guidelines:

- Within (14) days of purchase.  The time begins from delivery to you and the date of receipt of the return by us;
- Returns must be returned to us in their original packaging;
- You must include your order number on the box;
- Items returned must not have been installed;
- Electric or performance parts are non-returnable unless defective. Performance parts are those with a "P" in the part number.


Please note well, all returned parts will incur a 20% restocking fee.


TERMS OF USE

NO WARRANTY. THE ACCURACY AND RELIABILITY OF THE CONTENT ON THIS SITE IS NOT GUARANTEED.  THE CONTENT FROM OR THROUGH THIS SITE IS PROVIDED “AS IS” AND ALL WARRANTIES, EITHER EXPRESS OR IMPLIED ARE DISCLAIMED, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WE ASSUME NO LIABILITY FOR ANY ERRORS, BUGS, VIRUSES, OMISSIONS OR OTHER PROBLEMS WITH THE CONTENT ON THIS SITE.  TO THE FULLEST EXTENT OF THE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER WITH RESPECT TO THE CONTENT ON THIS SITE OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED OR ACCESSED THROUGH WERMOPAR.COM, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTY SITES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THIS SITE OR ANY FURTHER LINKED SITE. WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THIS SITE, AND OPERATION OF THIS SITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL. LIMITATION OF LIABILITY. IN NO EVENT ARE WE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES ON THIS SITE OR THIS SITE’S PROGRAMS, SOFTWARE OR PRINTED MATERIALS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT THE EXCLUSIONS OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.


PRIVACY POLICY

THIS POLICY REFLECTS HOW WE COLLECT AND USE CONSUMER INFORMATION PROVIDED TO US. CONSUMERS INTERACT WITH US ONLINE THROUGH OUR WEB SITE, IN RESPONSE TO SEARCH ENGINE MARKETING, OR OTHER PROMOTIONS.. WE WANT YOU TO UNDERSTAND HOW WE WILL PROTECT AND SAFEGUARD YOUR PRIVACY IN THE INTERACTIONS YOU MAY HAVE WITH US.


OUR PRIVACY PLEDGE TO YOU

WE KNOW THAT YOU CARE HOW INFORMATION ABOUT YOU IS COLLECTED, USED AND SHARED, AND WE ARE COMMITTED TO HANDLING THAT INFORMATION CAREFULLY AND SENSIBLY. WE DO NOT SELL, SHARE, OR RENT YOUR INFORMATION TO OTHERS IN ANY WAY. THIS POLICY WAS LAST UPDATED ON APRIL 27, 2009. IT HAS BEEN UPDATED TO PROVIDE YOU WITH ADDITIONAL DETAILS AND TO ADDRESS OUR USE OF INFORMATION COLLECTED THROUGH ALL CHANNELS.  PLEASE READ THIS PRIVACY POLICY CAREFULLY SO THAT YOU UNDERSTAND OUR PRIVACY PRACTICES AS IT RELATES TO OUR PRODUCTS AND SERVICES. THIS PRIVACY POLICY APPLIES TO ALL OF THE WE R MOPAR FAMILY OF ONLINE PRODUCTS AND SERVICES.
DEVELOPMENT OF NEW PRODUCTS WE R MOPAR IS CONTINUALLY DEVELOPING NEW PRODUCTS AND SERVICES THAT COMPLEMENT OUR CURRENT OFFERINGS. ALL SUCH NEW PRODUCTS AND SERVICES, ONLINE AND OFF, WILL BE COVERED BY THIS PRIVACY POLICY. THE SITES, PRODUCTS AND SERVICES COVERED BY THIS PRIVACY POLICY ARE REFERRED TO WITHIN THE POLICY AS “WE R MOPAR,” “WE,” “US,” “OUR SITES,” “OUR WEB SITES,” “OUR PRODUCTS,” AND “OUR PRODUCTS AND SERVICES.”OUR WEB SITES MAY CONTAIN LINKS TO THIRD-PARTY WEB SITES FOR YOUR CONVENIENCE AND INFORMATION. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF THOSE OTHER SITES. WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICY OF ANY COMPANY BEFORE SUBMITTING YOUR PERSONAL INFORMATION.

 

INFORMATION WE COLLECT AND HOW WE COLLECT IT

MANY OF THE SERVICES ON WE R MOPAR ARE OFFERED WITHOUT OUR COLLECTING ANY PERSONALLY IDENTIFIABLE INFORMATION FROM YOU. YOU CAN VIEW ANY OF OUR CONTENT ANONYMOUSLY.  THE INFORMATION WE GATHER FALLS INTO THREE MAIN CATEGORIES: (1) PERSONAL INFORMATION YOU VOLUNTARILY SUPPLY TO US SUCH AS WHEN YOU SUBSCRIBE TO  OUR SITE, ORDER A PRODUCT, REGISTER FOR AN ONLINE CONTEST OR SWEEPSTAKES, OR ENGAGE IN OTHER ACTIVITIES THROUGH OUR WEB SITE; (2) TRACKING INFORMATION WE COLLECT AS YOU NAVIGATE THROUGH OUR SITES; AND (3) CUSTOMER SERVICE INFORMATION WE COLLECT TO RESOLVE A PROBLEM OR ANSWER A QUESTION.
 

PERSONALLY IDENTIFIABLE INFORMATION

THERE ARE MANY FEATURES ON OUR SITES FOR WHICH NO REGISTRATION IS REQUIRED. HOWEVER, YOU WILL NEED TO PROVIDE US WITH PERSONAL INFORMATION ABOUT YOURSELF IF YOU ARE INTERESTED IN OBTAINING CERTAIN INFORMATION, PRODUCTS, OR SERVICES OR PARTICIPATING IN CERTAIN ACTIVITIES.  WHEN YOU DO THIS, WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU, WHICH MAY INCLUDE YOUR NAME, MAILING ADDRESS, EMAIL ADDRESS, TELEPHONE NUMBER, PAYMENT CARD INFORMATION, AND A USER NAME AND PASSWORD.  IF YOU DO PROVIDE US WITH PERSONAL INFORMATION WE MAY USE THIS TO HELP CUSTOMIZE YOUR EXPERIENCE ONLINE OR PROVIDE YOU WITH PERSONALIZED EMAIL AND DIRECT-MAIL MESSAGES. WE MAY USE THIS INFORMATION TO IMPLEMENT YOUR RENEWAL OF A SUBSCRIPTION OR SERVICE. WE MAY TRACK WHAT ONLINE, EMAIL OR DIRECT-MAIL CONTENT YOU ARE INTERESTED IN. WE CONDUCT SUCH TRACKING TO FOCUS OUR COMMUNICATIONS AND PROVIDE YOU CONTENT, SERVICES AND OFFERS WE BELIEVE MAY BE OF INTEREST TO YOU.  WE MAY SUPPLEMENT INFORMATION YOU GIVE US WITH INFORMATION FROM OTHER SOURCES, SUCH AS INFORMATION TO VALIDATE OR UPDATE YOUR ADDRESS, PAYMENT CARD OR OTHER DEMOGRAPHIC AND LIFESTYLE INFORMATION. WE USE THIS INFORMATION TO HELP US MAINTAIN THE ACCURACY OF THE INFORMATION WE COLLECT, TO TARGET OUR COMMUNICATIONS SO THAT WE CAN INFORM YOU OF PRODUCTS AND SERVICES THAT MAY BE OF INTEREST, AND FOR INTERNAL BUSINESS ANALYSIS OR OTHER BUSINESS PURPOSES CONSISTENT WITH OUR MISSION.


AGGREGATE INFORMATION COLLECTED THROUGH TECHNOLOGY

WHEN YOU USE THE WE R MOPAR SITE WE MAY COLLECT TRACKING INFORMATION SUCH AS YOUR BROWSER TYPE, THE TYPE OF OPERATING SYSTEM YOU USE, THE DOMAIN NAME OF YOUR INTERNET SERVICE PROVIDER, AND PAGES VISITED ON THE SITE. NONE OF THIS INFORMATION IDENTIFIES YOU PERSONALLY; WE COLLECT IT FOR AGGREGATE REPORTING ON SITE ACTIVITY. FOR EXAMPLE, WE MAY WANT TO KNOW HOW LONG THE AVERAGE USER SPENDS ON OUR SITES OR WHICH PAGES OR FEATURES GET THE MOST ATTENTION. WE USE THIS INFORMATION TO MAKE OUR SITE MORE USEFUL TO YOU.  MOST AGGREGATE INFORMATION IS COLLECTED VIA COOKIES OR OTHER TECHNICAL METHODS. WE USE COOKIES, WEB BEACONS, AND OTHER TECHNOLOGIES FOR ANALYSIS AND PERSONALIZATION SERVICES. WE R MOPAR ALSO PLACES ADS ON OTHER WEB SITES THAT MAY USE COOKIES.
 

HOW YOUR INFORMATION WILL BE USED

WE WANT YOU TO UNDERSTAND HOW WE WILL USE YOUR INFORMATION, AND IF YOU TELL US THAT YOU DO NOT WANT US TO USE THIS INFORMATION FOR ANY FURTHER CONTACT WITH YOU BEYOND FULFILLING YOUR REQUESTS, WE WILL RESPECT YOUR WISHES. OUR PRIMARY GOAL IN COLLECTING INFORMATION IS TO PROVIDE YOU WITH A CUSTOMIZED EXPERIENCE AND TO MAKE OUR PRODUCTS, PROGRAMS AND SERVICES MORE USEFUL TO YOU.


WE R MOPAR INFORMATION USE

WE R MOPAR USES PERSONALLY IDENTIFIABLE INFORMATION COLLECTED THROUGH ALL CHANNELS FOR THE PURPOSE FOR WHICH IT WAS COLLECTED. FOR EXAMPLE, IF YOU PROVIDE US WITH RESPONSES TO A SURVEY, WE USE YOUR RESPONSES IN COMBINATION WITH THOSE OF OTHER SURVEY RESPONDENTS SOLELY FOR THE RESEARCH PURPOSES OF THAT SURVEY. WE USE THE INFORMATION YOU PROVIDE WHEN ORDERING PRODUCTS AND SERVICES TO COMMUNICATE WITH YOU ABOUT THE STATUS OF YOUR ORDER, COMPLETE TRANSACTIONS AND FULFILL YOUR REQUESTS. IF YOU CONTACT US FOR HELP OR FOR ADDITIONAL INFORMATION ABOUT A PARTICULAR PRODUCT OR SERVICE, WE WILL USE THE INFORMATION TO REPLY TO YOU.


ACCOUNT AND SERVICES RELATED EMAIL

WE WILL SEND YOU EMAILS RELATING TO YOUR ACCOUNT. THESE INCLUDE EMAILS SUCH AS ORDER CONFIRMATIONS, AND PAYMENT-CARD PROBLEM NOTIFICATIONS.

WE OFFER EMAIL NEWSLETTERS. IF YOU NO LONGER WISH TO RECEIVE A SPECIFIC NEWSLETTER, FOLLOW THE “UNSUBSCRIBE” INSTRUCTIONS LOCATED NEAR THE BOTTOM OF EACH NEWSLETTER.


PROMOTIONAL EMAILS

WE MAY ALSO EMAIL YOU MESSAGES THAT WE THINK MAY BE OF INTEREST TO YOU ABOUT PRODUCTS AND SERVICES. YOU CAN CHOOSE NOT TO RECEIVE ADDITIONAL TYPES OF MESSAGES IN THE FUTURE BY FOLLOWING THE “UNSUBSCRIBE” INSTRUCTIONS LOCATED NEAR THE BOTTOM OF EACH EMAIL.


HTML VERIFICATION AND EMAIL TRACKING

WHEN RECEIVING EMAIL FROM US, WE MAY PLACE A SMALL PIECE OF CODE IN THAT EMAIL TO DETERMINE WHETHER OR NOT YOU CAN ACCEPT HTML IMAGES AND WHETHER OR NOT YOU VIEWED AND/OR CLICKED ON LINKS CONTAINED IN THE EMAIL. THIS PROCESS DOES NOT LEAVE ANY INFORMATION ON YOUR COMPUTER, NOR DOES IT COLLECT INFORMATION FROM YOUR COMPUTER.

 

EMAILS FROM YOU

YOU MAY CHOOSE TO SEND US EMAILS. YOU SHOULD BE AWARE THAT INFORMATION DISCLOSED IN EMAILS MAY NOT BE SECURE OR ENCRYPTED AND THUS MAY BE AVAILABLE TO OTHERS. WE SUGGEST THAT YOU EXERCISE CAUTION WHEN DECIDING TO DISCLOSE ANY PERSONAL OR CONFIDENTIAL INFORMATION IN EMAILS. NEVER INCLUDE A CREDIT OR DEBIT CARD ACCOUNT NUMBER OR OTHER FINANCIAL ACCOUNT NUMBER IN AN EMAIL.

 

SECURITY

WE WORK TO PROTECT YOUR PERSONAL INFORMATION FROM LOSS, MISUSE OR UNAUTHORIZED ALTERATION. WE HAVE PUT IN PLACE APPROPRIATE PHYSICAL, ELECTRONIC AND MANAGERIAL PROCEDURES TO SAFEGUARD AND HELP PREVENT UNAUTHORIZED ACCESS, MAINTAIN DATA SECURITY, AND APPROPRIATELY USE THE INFORMATION WE COLLECT THROUGH ALL CHANNELS.
 

PAYMENT CARD INFORMATION

YOU CAN SHOP AT WE R MOPAR.COM WITH CONFIDENCE. WE HAVE PARTNERED WITH AUTHORIZE.NET A LEADING PAYMENT GATEWAY SINCE 1996, TO ACCEPT CREDIT CARDS AND ELECTRONIC CHECK PAYMENTS SAFELY AND SECURELY FOR OUR CUSTOMERS.

THE AUTHORIZE.NET PAYMENT GATEWAY MANAGES THE COMPLEX ROUTING OF SENSITIVE CUSTOMER INFORMATION THROUGH THE ELECTRONIC CHECK AND CREDIT CARD PROCESSING NETWORKS. SEE AN ONLINE PAYMENTS DIAGRAM TO SEE HOW IT WORKS.

THE COMPANY ADHERES TO STRICT INDUSTRY STANDARDS FOR PAYMENT PROCESSING, INCLUDING:* 128-BIT SECURE SOCKETS LAYER (SSL) TECHNOLOGY FOR SECURE INTERNET PROTOCOL (IP) TRANSACTIONS.* INDUSTRY LEADING ENCRYPTION HARDWARE AND SOFTWARE METHODS AND SECURITY PROTOCOLS TO PROTECT CUSTOMER INFORMATION.* COMPLIANCE WITH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS).

FOR ADDITIONAL INFORMATION REGARDING THE PRIVACY OF YOUR SENSITIVE CARDHOLDER DATA, PLEASE READ THE AUTHORIZE.NET PRIVACY POLICY.  WE R MOPAR.COM IS REGISTERED WITH THE AUTHORIZE.NET VERIFIED MERCHANT SEAL PROGRAM.
 

PERSONAL INFORMATION

WE PROTECT THE CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION BY USING INDUSTRY-RECOGNIZED SECURITY SAFEGUARDS SUCH AS FIREWALLS, COUPLED WITH SECURITY PROCEDURES TO PROTECT YOUR INFORMATION FROM LOSS, MISUSE OR UNAUTHORIZED ALTERATION.
 

INFORMATION USE BY OUR EMPLOYEES AND AGENTS

OUR EMPLOYEES ARE TRAINED AND REQUIRED TO SAFEGUARD YOUR INFORMATION. USING PHYSICAL, ELECTRONIC AND PROCEDURAL SAFEGUARDS, OUR POLICIES RESTRICT ACCESS TO PERSONAL INFORMATION ONLY TO THOSE EMPLOYEES WHO NEED TO ACCESS IT FOR BUSINESS PURPOSES.
 

CHILDREN’S PRIVACY

OUR WEB SITES ARE GENERAL AUDIENCE SITES, AND WE DO NOT KNOWINGLY COLLECT INFORMATION ABOUT CHILDREN. SHOULD A CHILD WHOM WE KNOW TO BE UNDER 13 MAKE KNOWN TO US HIS OR HER PERSONALLY IDENTIFIABLE INFORMATION, WE WILL USE THAT INFORMATION ONLY TO RESPOND DIRECTLY TO THAT CHILD TO INFORM HIM OR HER THAT WE MUST HAVE PARENTAL CONSENT BEFORE RECEIVING HIS OR HER PERSONALLY IDENTIFIABLE INFORMATION.
 

INTERNATIONAL PRIVACY

WE R MOPAR IS AN ILLINOIS CORPORATION HEADQUARTERED IN BOURBONNAIS, ILLINOIS, USA. WE MAY HAVE SITE VISITORS AND REGISTRANTS AS WELL AS SUBSCRIBERS AND BUYERS OF OUR PRODUCTS FROM COUNTRIES AROUND THE WORLD IN ADDITION TO THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE OF THE UNITED STATES, THE PERSONAL INFORMATION YOU PROVIDE TO US WILL BE TRANSFERRED TO THE UNITED STATES AND GOVERNED BY APPLICABLE U.S. LAWS AND REGULATIONS AND THIS PRIVACY POLICY. SOME OF THIS INFORMATION MAY BE TRANSFERRED TO, PROCESSED AND STORED TEMPORARILY BY OUR SERVICE PROVIDERS IN OTHER COUNTRIES. BY SUBMITTING YOUR PERSONAL INFORMATION, YOU CONSENT TO ITS TRANSFER TO AND STORAGE IN THE UNITED STATES AND OTHER COUNTRIES DESIGNATED BY WE R MOPAR, ITS GOVERNANCE BY U.S. LAWS AND REGULATIONS, AND ITS USE IN ACCORDANCE WITH THE PURPOSES FOR WHICH IT WAS ORIGINALLY COLLECTED AND AS SET FORTH IN THIS PRIVACY POLICY.
 

CHANGES TO THIS PRIVACY POLICY

THIS PRIVACY POLICY MAY BE AMENDED FROM TIME TO TIME. ANY MODIFICATIONS WILL BE REFLECTED ONLINE, SO CHECK BACK OFTEN. IF WE MAKE A SIGNIFICANT OR MATERIAL CHANGE IN THE WAY WE USE YOUR PERSONAL INFORMATION, WE WILL MAKE YOU AWARE BY PROMINENTLY POSTING A NOTICE ON OUR WEB SITE. WE WILL PROVIDE THIRTY (30) CALENDAR DAYS ADVANCED NOTICE OF ANY MATERIAL CHANGE TO THE WAY WE USE PERSONAL INFORMATION.


HOW TO CONTACT US ABOUT PRIVACY

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THE WE R MOPAR PRIVACY POLICY, ITS IMPLEMENTATION, OR WOULD LIKE A WRITTEN COPY, PLEASE FEEL FREE TO CONTACT US AT:

WE R MOPAR
ATTN: PRIVACY
1497 NORTH STATE ROUTE 50
BOURBONNAIS, IL 60914