Policies
SHIPPING
All packages are shipped via FedEx. We never
charge a handling fee and our rates are much lower than FedEx's
publicly listed rates. Some oversized items - bumpers,
windshields, tires, etc. - are subject to an oversize
charge. In some cases, these
increased charges will be more than
the price of the parts. If an order cannot be shipped by
FedEx Air, they will be shipped via FedEx Ground. We also
have the ability to palletize large orders and ship FedEx LTL.
Please note well, all
packages are sent "No Signature Required." If a package
is not received because of theft, or any other reason, you
must file the claim with FedEx. We will only ship
"Signature Required" if asked, in writing, by the customer, or if the subtotal of the order is $500 and above.
Also, shipping
times are based on when the package is in our inventory.
The website does not represent stock on our shelves. For example, if you order a part and choose FedEx Overnight
shipping and we do not have the part in stock, your order will
be sent overnight once it arrives in our warehouse. Most parts, when not "In Stock," are available to us next-day.
We do not offer any refunds based on when your part ships. Rather,
we take responsibility only when your purchase is sent using the
wrong shipping option.
RETURNS
We accept returns of merchandise under the
following guidelines:
- Within (14) days of
purchase. The time begins from delivery to you and the
date of receipt of the return by us;
- Returns must be returned to us in their
original packaging;
- You must include your order number on
the box;
- Items returned must not have been
installed;
- Electric or performance parts are
non-returnable unless defective. Performance parts are those
with a "P" in the part number.
Please note well, all
returned parts will incur a 20% restocking fee.
TERMS OF USE
NO WARRANTY. THE ACCURACY AND RELIABILITY OF
THE CONTENT ON THIS SITE IS NOT GUARANTEED. THE CONTENT FROM
OR THROUGH THIS SITE IS PROVIDED “AS IS” AND ALL WARRANTIES,
EITHER EXPRESS OR IMPLIED ARE DISCLAIMED, INCLUDING, WITHOUT
LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. WE ASSUME NO LIABILITY FOR ANY ERRORS,
BUGS, VIRUSES, OMISSIONS OR OTHER PROBLEMS WITH THE CONTENT ON
THIS SITE. TO THE FULLEST EXTENT OF THE LAW, WE MAKE NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER WITH RESPECT
TO THE CONTENT ON THIS SITE OR THE MATERIALS, INFORMATION AND
FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED OR ACCESSED THROUGH
WERMOPAR.COM, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO
THIRD PARTY SITES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH
THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THIS SITE OR ANY
FURTHER LINKED SITE. WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED
OR SECURE ACCESS TO THIS SITE, AND OPERATION OF THIS SITE MAY BE
INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL.
LIMITATION OF LIABILITY. IN NO EVENT ARE WE LIABLE FOR ANY SPECIAL
OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED
TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES ON THIS SITE
OR THIS SITE’S PROGRAMS, SOFTWARE OR PRINTED MATERIALS, EVEN IF WE
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES
DO NOT THE EXCLUSIONS OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO
YOU.
PRIVACY POLICY
THIS POLICY REFLECTS HOW WE COLLECT AND USE
CONSUMER INFORMATION PROVIDED TO US. CONSUMERS INTERACT WITH US
ONLINE THROUGH OUR WEB SITE, IN RESPONSE TO SEARCH ENGINE
MARKETING, OR OTHER PROMOTIONS.. WE WANT YOU TO UNDERSTAND HOW WE
WILL PROTECT AND SAFEGUARD YOUR PRIVACY IN THE INTERACTIONS YOU
MAY HAVE WITH US.
OUR PRIVACY PLEDGE TO YOU
WE KNOW THAT YOU CARE HOW INFORMATION ABOUT
YOU IS COLLECTED, USED AND SHARED, AND WE ARE COMMITTED TO
HANDLING THAT INFORMATION CAREFULLY AND SENSIBLY. WE DO NOT SELL,
SHARE, OR RENT YOUR INFORMATION TO OTHERS IN ANY WAY. THIS POLICY
WAS LAST UPDATED ON APRIL 27, 2009. IT HAS BEEN UPDATED TO PROVIDE
YOU WITH ADDITIONAL DETAILS AND TO ADDRESS OUR USE OF INFORMATION
COLLECTED THROUGH ALL CHANNELS. PLEASE READ THIS PRIVACY
POLICY CAREFULLY SO THAT YOU UNDERSTAND OUR PRIVACY PRACTICES AS
IT RELATES TO OUR PRODUCTS AND SERVICES. THIS PRIVACY POLICY
APPLIES TO ALL OF THE WE R MOPAR FAMILY OF ONLINE PRODUCTS AND
SERVICES.
DEVELOPMENT OF NEW PRODUCTS WE R MOPAR IS
CONTINUALLY DEVELOPING NEW PRODUCTS AND SERVICES THAT COMPLEMENT
OUR CURRENT OFFERINGS. ALL SUCH NEW PRODUCTS AND SERVICES, ONLINE
AND OFF, WILL BE COVERED BY THIS PRIVACY POLICY. THE SITES,
PRODUCTS AND SERVICES COVERED BY THIS PRIVACY POLICY ARE REFERRED
TO WITHIN THE POLICY AS “WE R MOPAR,” “WE,” “US,” “OUR SITES,”
“OUR WEB SITES,” “OUR PRODUCTS,” AND “OUR PRODUCTS AND
SERVICES.”OUR WEB SITES MAY CONTAIN LINKS TO THIRD-PARTY WEB SITES
FOR YOUR CONVENIENCE AND INFORMATION. WE ARE NOT RESPONSIBLE FOR
THE PRIVACY PRACTICES OR THE CONTENT OF THOSE OTHER SITES. WE
ENCOURAGE YOU TO REVIEW THE PRIVACY POLICY OF ANY COMPANY BEFORE
SUBMITTING YOUR PERSONAL INFORMATION.
INFORMATION WE COLLECT AND HOW WE COLLECT IT
MANY OF THE SERVICES ON WE R MOPAR ARE
OFFERED WITHOUT OUR COLLECTING ANY PERSONALLY IDENTIFIABLE
INFORMATION FROM YOU. YOU CAN VIEW ANY OF OUR CONTENT
ANONYMOUSLY. THE INFORMATION WE GATHER FALLS INTO THREE MAIN
CATEGORIES: (1) PERSONAL INFORMATION YOU VOLUNTARILY SUPPLY TO US
SUCH AS WHEN YOU SUBSCRIBE TO OUR SITE, ORDER A PRODUCT,
REGISTER FOR AN ONLINE CONTEST OR SWEEPSTAKES, OR ENGAGE IN OTHER
ACTIVITIES THROUGH OUR WEB SITE; (2) TRACKING INFORMATION WE
COLLECT AS YOU NAVIGATE THROUGH OUR SITES; AND (3) CUSTOMER
SERVICE INFORMATION WE COLLECT TO RESOLVE A PROBLEM OR ANSWER A
QUESTION.
PERSONALLY IDENTIFIABLE INFORMATION
THERE ARE MANY FEATURES ON OUR SITES FOR
WHICH NO REGISTRATION IS REQUIRED. HOWEVER, YOU WILL NEED TO
PROVIDE US WITH PERSONAL INFORMATION ABOUT YOURSELF IF YOU ARE
INTERESTED IN OBTAINING CERTAIN INFORMATION, PRODUCTS, OR SERVICES
OR PARTICIPATING IN CERTAIN ACTIVITIES. WHEN YOU DO THIS, WE
COLLECT PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU, WHICH MAY
INCLUDE YOUR NAME, MAILING ADDRESS, EMAIL ADDRESS, TELEPHONE
NUMBER, PAYMENT CARD INFORMATION, AND A USER NAME AND
PASSWORD. IF YOU DO PROVIDE US WITH PERSONAL INFORMATION WE
MAY USE THIS TO HELP CUSTOMIZE YOUR EXPERIENCE ONLINE OR PROVIDE
YOU WITH PERSONALIZED EMAIL AND DIRECT-MAIL MESSAGES. WE MAY USE
THIS INFORMATION TO IMPLEMENT YOUR RENEWAL OF A SUBSCRIPTION OR
SERVICE. WE MAY TRACK WHAT ONLINE, EMAIL OR DIRECT-MAIL CONTENT
YOU ARE INTERESTED IN. WE CONDUCT SUCH TRACKING TO FOCUS OUR
COMMUNICATIONS AND PROVIDE YOU CONTENT, SERVICES AND OFFERS WE
BELIEVE MAY BE OF INTEREST TO YOU. WE MAY SUPPLEMENT
INFORMATION YOU GIVE US WITH INFORMATION FROM OTHER SOURCES, SUCH
AS INFORMATION TO VALIDATE OR UPDATE YOUR ADDRESS, PAYMENT CARD OR
OTHER DEMOGRAPHIC AND LIFESTYLE INFORMATION. WE USE THIS
INFORMATION TO HELP US MAINTAIN THE ACCURACY OF THE INFORMATION WE
COLLECT, TO TARGET OUR COMMUNICATIONS SO THAT WE CAN INFORM YOU OF
PRODUCTS AND SERVICES THAT MAY BE OF INTEREST, AND FOR INTERNAL
BUSINESS ANALYSIS OR OTHER BUSINESS PURPOSES CONSISTENT WITH OUR
MISSION.
AGGREGATE INFORMATION COLLECTED THROUGH TECHNOLOGY
WHEN YOU USE THE WE R MOPAR SITE WE MAY
COLLECT TRACKING INFORMATION SUCH AS YOUR BROWSER TYPE, THE TYPE
OF OPERATING SYSTEM YOU USE, THE DOMAIN NAME OF YOUR INTERNET
SERVICE PROVIDER, AND PAGES VISITED ON THE SITE. NONE OF THIS
INFORMATION IDENTIFIES YOU PERSONALLY; WE COLLECT IT FOR AGGREGATE
REPORTING ON SITE ACTIVITY. FOR EXAMPLE, WE MAY WANT TO KNOW HOW
LONG THE AVERAGE USER SPENDS ON OUR SITES OR WHICH PAGES OR
FEATURES GET THE MOST ATTENTION. WE USE THIS INFORMATION TO MAKE
OUR SITE MORE USEFUL TO YOU. MOST AGGREGATE INFORMATION IS
COLLECTED VIA COOKIES OR OTHER TECHNICAL METHODS. WE USE COOKIES,
WEB BEACONS, AND OTHER TECHNOLOGIES FOR ANALYSIS AND
PERSONALIZATION SERVICES. WE R MOPAR ALSO PLACES ADS ON OTHER WEB
SITES THAT MAY USE COOKIES.
HOW YOUR INFORMATION WILL BE USED
WE WANT YOU TO UNDERSTAND HOW WE WILL USE
YOUR INFORMATION, AND IF YOU TELL US THAT YOU DO NOT WANT US TO
USE THIS INFORMATION FOR ANY FURTHER CONTACT WITH YOU BEYOND
FULFILLING YOUR REQUESTS, WE WILL RESPECT YOUR WISHES. OUR PRIMARY
GOAL IN COLLECTING INFORMATION IS TO PROVIDE YOU WITH A CUSTOMIZED
EXPERIENCE AND TO MAKE OUR PRODUCTS, PROGRAMS AND SERVICES MORE
USEFUL TO YOU.
WE R MOPAR INFORMATION USE
WE R MOPAR USES PERSONALLY IDENTIFIABLE
INFORMATION COLLECTED THROUGH ALL CHANNELS FOR THE PURPOSE FOR
WHICH IT WAS COLLECTED. FOR EXAMPLE, IF YOU PROVIDE US WITH
RESPONSES TO A SURVEY, WE USE YOUR RESPONSES IN COMBINATION WITH
THOSE OF OTHER SURVEY RESPONDENTS SOLELY FOR THE RESEARCH PURPOSES
OF THAT SURVEY. WE USE THE INFORMATION YOU PROVIDE WHEN ORDERING
PRODUCTS AND SERVICES TO COMMUNICATE WITH YOU ABOUT THE STATUS OF
YOUR ORDER, COMPLETE TRANSACTIONS AND FULFILL YOUR REQUESTS. IF
YOU CONTACT US FOR HELP OR FOR ADDITIONAL INFORMATION ABOUT A
PARTICULAR PRODUCT OR SERVICE, WE WILL USE THE INFORMATION TO
REPLY TO YOU.
ACCOUNT AND SERVICES RELATED EMAIL
WE WILL SEND YOU EMAILS RELATING TO YOUR
ACCOUNT. THESE INCLUDE EMAILS SUCH AS ORDER CONFIRMATIONS, AND
PAYMENT-CARD PROBLEM NOTIFICATIONS.
WE OFFER EMAIL NEWSLETTERS. IF YOU NO LONGER
WISH TO RECEIVE A SPECIFIC NEWSLETTER, FOLLOW THE “UNSUBSCRIBE”
INSTRUCTIONS LOCATED NEAR THE BOTTOM OF EACH NEWSLETTER.
PROMOTIONAL EMAILS
WE MAY ALSO EMAIL YOU MESSAGES THAT WE THINK
MAY BE OF INTEREST TO YOU ABOUT PRODUCTS AND SERVICES. YOU CAN
CHOOSE NOT TO RECEIVE ADDITIONAL TYPES OF MESSAGES IN THE FUTURE
BY FOLLOWING THE “UNSUBSCRIBE” INSTRUCTIONS LOCATED NEAR THE
BOTTOM OF EACH EMAIL.
HTML VERIFICATION AND EMAIL TRACKING
WHEN RECEIVING EMAIL FROM US, WE MAY PLACE A
SMALL PIECE OF CODE IN THAT EMAIL TO DETERMINE WHETHER OR NOT YOU
CAN ACCEPT HTML IMAGES AND WHETHER OR NOT YOU VIEWED AND/OR
CLICKED ON LINKS CONTAINED IN THE EMAIL. THIS PROCESS DOES NOT
LEAVE ANY INFORMATION ON YOUR COMPUTER, NOR DOES IT COLLECT
INFORMATION FROM YOUR COMPUTER.
EMAILS FROM YOU
YOU MAY CHOOSE TO SEND US EMAILS. YOU SHOULD
BE AWARE THAT INFORMATION DISCLOSED IN EMAILS MAY NOT BE SECURE OR
ENCRYPTED AND THUS MAY BE AVAILABLE TO OTHERS. WE SUGGEST THAT YOU
EXERCISE CAUTION WHEN DECIDING TO DISCLOSE ANY PERSONAL OR
CONFIDENTIAL INFORMATION IN EMAILS. NEVER INCLUDE A CREDIT OR
DEBIT CARD ACCOUNT NUMBER OR OTHER FINANCIAL ACCOUNT NUMBER IN AN
EMAIL.
SECURITY
WE WORK TO PROTECT YOUR PERSONAL INFORMATION
FROM LOSS, MISUSE OR UNAUTHORIZED ALTERATION. WE HAVE PUT IN PLACE
APPROPRIATE PHYSICAL, ELECTRONIC AND MANAGERIAL PROCEDURES TO
SAFEGUARD AND HELP PREVENT UNAUTHORIZED ACCESS, MAINTAIN DATA
SECURITY, AND APPROPRIATELY USE THE INFORMATION WE COLLECT THROUGH
ALL CHANNELS.
PAYMENT CARD INFORMATION
YOU CAN SHOP AT WE R MOPAR.COM WITH
CONFIDENCE. WE HAVE PARTNERED WITH AUTHORIZE.NET A LEADING PAYMENT
GATEWAY SINCE 1996, TO ACCEPT CREDIT CARDS AND ELECTRONIC CHECK
PAYMENTS SAFELY AND SECURELY FOR OUR CUSTOMERS.
THE AUTHORIZE.NET PAYMENT GATEWAY MANAGES THE
COMPLEX ROUTING OF SENSITIVE CUSTOMER INFORMATION THROUGH THE
ELECTRONIC CHECK AND CREDIT CARD PROCESSING NETWORKS. SEE AN
ONLINE PAYMENTS DIAGRAM TO SEE HOW IT WORKS.
THE COMPANY ADHERES TO STRICT INDUSTRY
STANDARDS FOR PAYMENT PROCESSING, INCLUDING:* 128-BIT SECURE
SOCKETS LAYER (SSL) TECHNOLOGY FOR SECURE INTERNET PROTOCOL (IP)
TRANSACTIONS.* INDUSTRY LEADING ENCRYPTION HARDWARE AND SOFTWARE
METHODS AND SECURITY PROTOCOLS TO PROTECT CUSTOMER INFORMATION.*
COMPLIANCE WITH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD
(PCI DSS).
FOR ADDITIONAL INFORMATION REGARDING THE
PRIVACY OF YOUR SENSITIVE CARDHOLDER DATA, PLEASE READ THE
AUTHORIZE.NET PRIVACY POLICY. WE R MOPAR.COM IS REGISTERED
WITH THE AUTHORIZE.NET VERIFIED MERCHANT SEAL PROGRAM.
PERSONAL INFORMATION
WE PROTECT THE CONFIDENTIALITY AND SECURITY
OF YOUR PERSONAL INFORMATION BY USING INDUSTRY-RECOGNIZED SECURITY
SAFEGUARDS SUCH AS FIREWALLS, COUPLED WITH SECURITY PROCEDURES TO
PROTECT YOUR INFORMATION FROM LOSS, MISUSE OR UNAUTHORIZED
ALTERATION.
INFORMATION USE BY OUR EMPLOYEES AND AGENTS
OUR EMPLOYEES ARE TRAINED AND REQUIRED TO
SAFEGUARD YOUR INFORMATION. USING PHYSICAL, ELECTRONIC AND
PROCEDURAL SAFEGUARDS, OUR POLICIES RESTRICT ACCESS TO PERSONAL
INFORMATION ONLY TO THOSE EMPLOYEES WHO NEED TO ACCESS IT FOR
BUSINESS PURPOSES.
CHILDREN’S PRIVACY
OUR WEB SITES ARE GENERAL AUDIENCE SITES, AND
WE DO NOT KNOWINGLY COLLECT INFORMATION ABOUT CHILDREN. SHOULD A
CHILD WHOM WE KNOW TO BE UNDER 13 MAKE KNOWN TO US HIS OR HER
PERSONALLY IDENTIFIABLE INFORMATION, WE WILL USE THAT INFORMATION
ONLY TO RESPOND DIRECTLY TO THAT CHILD TO INFORM HIM OR HER THAT
WE MUST HAVE PARENTAL CONSENT BEFORE RECEIVING HIS OR HER
PERSONALLY IDENTIFIABLE INFORMATION.
INTERNATIONAL PRIVACY
WE R MOPAR IS AN ILLINOIS CORPORATION
HEADQUARTERED IN BOURBONNAIS, ILLINOIS, USA. WE MAY HAVE SITE
VISITORS AND REGISTRANTS AS WELL AS SUBSCRIBERS AND BUYERS OF OUR
PRODUCTS FROM COUNTRIES AROUND THE WORLD IN ADDITION TO THE UNITED
STATES. IF YOU ARE LOCATED OUTSIDE OF THE UNITED STATES, THE
PERSONAL INFORMATION YOU PROVIDE TO US WILL BE TRANSFERRED TO THE
UNITED STATES AND GOVERNED BY APPLICABLE U.S. LAWS AND REGULATIONS
AND THIS PRIVACY POLICY. SOME OF THIS INFORMATION MAY BE
TRANSFERRED TO, PROCESSED AND STORED TEMPORARILY BY OUR SERVICE
PROVIDERS IN OTHER COUNTRIES. BY SUBMITTING YOUR PERSONAL
INFORMATION, YOU CONSENT TO ITS TRANSFER TO AND STORAGE IN THE
UNITED STATES AND OTHER COUNTRIES DESIGNATED BY WE R MOPAR, ITS
GOVERNANCE BY U.S. LAWS AND REGULATIONS, AND ITS USE IN ACCORDANCE
WITH THE PURPOSES FOR WHICH IT WAS ORIGINALLY COLLECTED AND AS SET
FORTH IN THIS PRIVACY POLICY.
CHANGES TO THIS PRIVACY POLICY
THIS PRIVACY POLICY MAY BE AMENDED FROM TIME
TO TIME. ANY MODIFICATIONS WILL BE REFLECTED ONLINE, SO CHECK BACK
OFTEN. IF WE MAKE A SIGNIFICANT OR MATERIAL CHANGE IN THE WAY WE
USE YOUR PERSONAL INFORMATION, WE WILL MAKE YOU AWARE BY
PROMINENTLY POSTING A NOTICE ON OUR WEB SITE. WE WILL PROVIDE
THIRTY (30) CALENDAR DAYS ADVANCED NOTICE OF ANY MATERIAL CHANGE
TO THE WAY WE USE PERSONAL INFORMATION.
HOW TO CONTACT US ABOUT PRIVACY
IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT
THE WE R MOPAR PRIVACY POLICY, ITS IMPLEMENTATION, OR WOULD LIKE A
WRITTEN COPY, PLEASE FEEL FREE TO CONTACT US AT:
WE R MOPAR
ATTN: PRIVACY
1497 NORTH STATE ROUTE 50
BOURBONNAIS, IL 60914